2026-10-20 · AccVia

Telegram Mini App vs support bot: split the scope before a quote

Telegram Mini App vs support bot: split the scope before a quote

“Build a bot” is not a scope. FAQ replies, outbound alerts, menus, and a Mini App have different calendars.

  1. Who talks: canned replies, or handoff to a human
  2. Outbound pushes: payments, stock, build status — keep secrets out of chat
  3. Mini App pages, login, and payment each count as features
  4. Webhook only, or an admin console too

Stock desks are a separate line. Bot desk.

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Quote on Telegram